Island Transit’s on demand service is transportation when and where you need it. Island Transit Go! provides a flexible and convenient alternative to fixed route services designed to improve connections to transit hubs and popular destinations such as shopping centers and grocery stores. The app-based technology matches multiple riders headed in a similar direction into a single vehicle, allowing for quick and efficient shared trips. Trips must start and end within the designated service area. After booking a ride, the app will display the pick-up location where the vehicle will meet you. This is a bus stop -to- bus stop service so that you will be picked up and dropped off close as possible to your destination. Since this is a shared ride service, you may board with others in the vehicle or stop to pick up others.

ZONES include:

Zone 2C - 5am to 7:30pm Monday to Friday | 8:30am to 5:30pm Saturday and Sunday

Zone 3 - 8am to 6pm Monday to Friday

Zone 6 - 5:30am to 8pm Monday to Friday | 7am to 7pm Saturday and Sunday

Zone 58 - 8am to 5pm Monday to Friday

NASWI - 5am to 8am and 3pm to 6pm Monday to Friday

PLANNING YOUR TRIP JUST GOT EASIER

Request a ride easily and we’ll pick you up and drop you off at marked stop locations within the service area. The ride may also be shared with other

passengers, including Paratransit, who are traveling in the same direction. This is a same day service – riders must provide at least two hours notice for pick-up (last reservation is 4pm for same day). Riders may schedule up to two weeks in advance. THIS IS A RESERVATION ONLY SERVICE.

Paratransit:

Paratransit riders must contact dispatch to register for on demand - once registered, the rider may use the app or weblink - or call in if preferred.

Riders are encouraged to schedule the day before. Same day service is not guaranteed.

Please note that riders must be approved prior to accessing this service as a Paratransit rider – this requires an application process.

NASWI:

Please click here for more info.

HOW TO: 3 easy options to schedule your ride

Call dispatch at least 2 hours before requested pick up at 360-678-7771

Click on the WEBLINK

Download the APP  - must use your cellphone or tablet to download.

Download this handy guide!

On Demand "No Show" Policy

Island Transit requires all passengers to cancel previously scheduled On-Demand trips at least one (1) hour prior to the scheduled pick-up time to prevent being considered a “no-show”. This policy is designed to discourage actions that cause inconvenience to other passengers and reduce the efficiency of the service. Each leg of a trip is considered a separate trip and must be canceled by the passenger to avoid two no-shows. Five (5) no-shows within a rolling thirty (30) days of each other without proper cancellation will result in a sixty (60) day suspension from On-Demand services (fixed route services may still be utilized while suspended from On-Demand services). Each subsequent five (5) no-shows will again result in a sixty (60) day suspension.

For all the details click HERE!

FAQ No Show Policy

What does a “rolling” 30 days mean?

From the first cancellation under an hour or no-show, a 30 day period starts. For example, if you had a no-show on March 1, that would be day 1. If you have 4 more cancels or no-shows in the next 30 days, you will receive a 60 day suspension from On-Demand services after the 5th cancel or no-show.

If I have 4 cancels or no-shows in 30 days, but have another on the 31^st day, will I be suspended?

No, once 30 days have passed from the first cancel or no-show, the 2^nd one become the “first day” of the 30 day period. For example, you had a no-show on March 1 and a second on March 10. Once 30 days have passed from March 1, March 10 becomes the first day of the next rolling 30 days.

What if I cancel because I had an emergency?

We understand that events happen beyond your control. Simply call Island Transit at 360-678-7771 and our friendly dispatchers will note the emergency on your trip.

What if I was there for my trip and the bus was early, late or did not arrive?

Your missed trip will not count against you if the bus arrives outside the window you were given, early or late, or if the bus did not arrive.

What if I miss both my trip to my destination and the trip back? Does this count as two no-shows?

Yes, each leg of a trip is counted as an individual trip.

What if I made my trip in error and cancel the day before?

Only trips canceled within an hour of pickup and no-shows count for the 5 in 30 limit. If you cancel any time before then, it does not count against you at all.

Can I still ride the fixed route bus if I am suspended from the on-demand service?

Certainly. The On-Demand is separate from the Fixed Route service. You may still ride the Fixed Routes.

Will you let me know if I have had several cancellations or no-shows?

Yes, we will inform you if you have had three cancels or no-shows within 30 days. After 5 we will send you a letter that details your dates of suspension, when you had cancels or no-shows and how to appeal your suspension.

Can I appeal my suspension?

Yes, you can either send us a letter or make an appointment at Island Transit in Coupeville to discuss your suspension.